Privacy Policy

This Privacy Policy describes how our Tour & Travel Management platform collects, uses, and protects your personal information when you book tours and travel services.

1. Information We Collect

Personal details (name, email, phone, address)
Travel preferences and special requirements
Passport and identification information
Emergency contact details
Payment and billing information
Travel history and booking records

2. How We Use Your Information

Process tour bookings and reservations
Arrange travel accommodations and services
Send booking confirmations and travel updates
Provide customer support and assistance
Ensure traveller safety and emergency contact
Process payments and generate invoices

3. Data Security & Protection

We implement comprehensive security measures to protect your travel data, including encrypted data storage, secure payment processing, and restricted access to personal information.

4. Information Sharing

Travel partners and service providers (hotels, airlines)
Local tour guides (contact number only)
Tour operators when necessary
Emergency services when required
Legal authorities when mandated by law

5. Your Rights

Access your booking history and personal data
Request corrections to your information
Cancel bookings per our cancellation policy
Opt out of marketing communications
Request data deletion after travel completion

6. Contact Us

For privacy-related questions about our Tour & Travel services, contact us through your booking dashboard or email our privacy team.

Terms and Conditions

By booking our tour packages, you agree to the following terms and conditions for our Tour & Travel Management services.

1. Booking Agreement

All bookings are subject to availability and confirmation
Accurate personal and travel information must be provided
Participants must meet age and health requirements
Travel documents and visas are customer responsibility

2. Payment Terms

65% deposit is required prior to any services rendered
Full payment due 30 days before departure for all payment plans
Full payment required for last-minute bookings
No payment, no services
Additional fees may apply for special requests
All prices are subject to currency fluctuations

3. Cancellation Policy

Cancellations 30–60+ days: No cancellation fee
Cancellations 16–29 days: 25% penalty
Cancellations 3–15 days: 50% penalty
Cancellations under 72 hours: 100% penalty

4. Travel Insurance

Travel insurance is strongly recommended and may be mandatory for certain destinations. We are not liable for costs arising from medical emergencies, trip cancellations, or lost luggage.

5. Liability Limitations

Our liability is limited to the tour package cost
Not responsible for weather-related delays or cancellations
Not liable for third-party service provider issues
Force majeure events are beyond our control

6. Dispute Resolution

Any disputes will be resolved through mediation and governed by local jurisdiction laws. These terms may be updated periodically with advance notice to customers.